Tag Archives: bug

Kabam, this is unacceptable!

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Update: Seems Kabam finally got it together and rewarded the correct prizes…

So, we got a nice email last week about the improved Customer Support Kabam has been implementing. All good and well, but unfortunately, it only took a week to be blown out of the water.

Last week (week 44 2014), Kabam organized the Halloween Eve tournament series, coupled with a special Halloween temporary campaign map. The goal was to collect as many Pumpkin items as possible with your alliance, which could be gained in individual and alliance base tournaments and farmed in the campaign map. Especially the individual tourneys had pretty nice prizes for the competitors (500 pumpkins, many chests).

Being the number one ally in the server at the moment, we had individuals work their asses of in these individuals. Last GK tournament, we scored 1st and 2nd. But what happened? Wrong prizes were turned out. In fact, the number 1 got the prizes for 3rd place for example. Unacceptable. And we weren’t alone. More people on the server experienced wrongful payout of prizes, and other servers followed with complaints. Tickets were written, screenshots were made. Kabam’s reaction?

“Nope, sorry, our engineers looked at it and concluded everything went as planned. Here is 5 million might for your inconveniences…bye”

Wait…what?! You are just going to deny it happened? We have screenshots of this going terribly wrong, and you’re going to wave it away and deal out some shitty compensation prizes? We need a better definition of irony for this.  Come on Kabam, you send us a mail about improved customer support and only a week later you decide to screw over hard working players who rightfully deserved their prizes? I’ve been lucky to have never been on the receiving end of bad customer support from Kabam yet, but this is just terrible.

Get. It. Fixed!

Annoying Hero salary and gold production bug…

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taxthingsI have recently noticed a very annoying bug in the game concerning both the Hero salary and gold production, and would like to know if this is a more common bug or if there are solutions…I know for sure that more people in my alliance are experiencing the same.

I know a lot of you will probably not be dependent on gold production (instead farming it), or on resource production (instead farming it), but I am, as I do not have mountains of time to spent on the game, so here goes. Three bugs:

  1. In my first city, when I assign my 223 Hero to production, he uses up MUCH MUCH more than 4k gold/h. From what I’ve gathered, it’s more in the order of 20-30k/h, as if ALL positions are assigned which is NOT the case.
  2. In another city, which has a lot of homes, I SHOULD produce around 20k/h, but in reality, it produces MUCH MUCH LESS than that. That, is 20k with ONE hero assigned.
  3. Hero’s un-assign before gold reaches zero. Im usually left wit 10-30k…without production of gold in those cities (taxes 0%)

I figured this could have two reasons: (A) Battle reports are being missed/lost, so someone takes the gold but I do not see their attacks, or (B) there is a bug with the production and salaries.

I tried to eliminate (A) by training some wall troops, which HAVE to be destroyed in an attack for anyone to take resources or gold to be taken. Today the gold producing city, after around 12 hours of not logging on, had a meager 9.5k gold, with no attack reports and wall troops still there. And mind you, EVEN IF I would assign ALL FOUR positions in Great Hall, it still should produce more gold than salary.

So, what is going on, does anyone else have this bug, and what can be done about it? Thanks in advance!