Update: Seems Kabam finally got it together and rewarded the correct prizes…
So, we got a nice email last week about the improved Customer Support Kabam has been implementing. All good and well, but unfortunately, it only took a week to be blown out of the water.
Last week (week 44 2014), Kabam organized the Halloween Eve tournament series, coupled with a special Halloween temporary campaign map. The goal was to collect as many Pumpkin items as possible with your alliance, which could be gained in individual and alliance base tournaments and farmed in the campaign map. Especially the individual tourneys had pretty nice prizes for the competitors (500 pumpkins, many chests).
Being the number one ally in the server at the moment, we had individuals work their asses of in these individuals. Last GK tournament, we scored 1st and 2nd. But what happened? Wrong prizes were turned out. In fact, the number 1 got the prizes for 3rd place for example. Unacceptable. And we weren’t alone. More people on the server experienced wrongful payout of prizes, and other servers followed with complaints. Tickets were written, screenshots were made. Kabam’s reaction?
“Nope, sorry, our engineers looked at it and concluded everything went as planned. Here is 5 million might for your inconveniences…bye”
Wait…what?! You are just going to deny it happened? We have screenshots of this going terribly wrong, and you’re going to wave it away and deal out some shitty compensation prizes? We need a better definition of irony for this. Come on Kabam, you send us a mail about improved customer support and only a week later you decide to screw over hard working players who rightfully deserved their prizes? I’ve been lucky to have never been on the receiving end of bad customer support from Kabam yet, but this is just terrible.
Get. It. Fixed!